Delayed flights, cancellations, lost or damaged baggage, denied boarding, and refused refunds — we draft a letter under 14 CFR § 260.6 and 14 CFR Part 259, route it through DOT, and track escalation until the money lands.
Generally not a refund right on its own, but domestic 3+ hour or international 6+ hour delays trigger entitlement; meals + rebooking owed either way.
Cite 14 CFR § 260.6 + airline Customer Service Plan.
Cancellation entitles you to an automatic full cash refund to original payment method — no voucher pressure, no expiration games.
Cite 14 CFR § 260.6 + 2024 DOT Air Refund Rule.
Airlines owe compensation for loss, delay, or damage; for international itineraries this is the Montreal Convention, not goodwill.
Cite 14 CFR Part 235 + DOT baggage rules.
Involuntary bump due to overbooking triggers up to $1,550 cash on top of your rebooking — voucher substitute is illegal.
Cite 14 CFR Part 250.
Voucher coercion, "non-refundable" redemptions weeks after cancellation, transfer-to-credit-shell tricks — all cite § 260.6 directly.
Cite 14 CFR § 260.6 + 2024 DOT Air Refund Rule.
Eligible European flights may qualify for EU261 compensation in addition to your refund rights.
No. Under 14 CFR § 260.6 and the 2024 DOT Air Refund Rule, the airline must refund to your original payment method. Vouchers require your written consent.
A domestic 3+ hour or international 6+ hour delay entitles you to a cash refund. Shorter delays don't trigger a refund, but the airline still owes you meals and rebooking per its Customer Service Plan and 14 CFR Part 259.
For domestic flights, DOT baggage rules and the airline's filed tariffs set liability. For international itineraries, the Montreal Convention sets a fixed per-passenger limit and a 21-day clock to file.
After the airline refusal, the next tier is DOT's Aviation Consumer Protection Division at airconsumer.dot.gov, then your state Attorney General consumer office, then small-claims court. We track escalation through each tier until resolution.
Free, regulation-cited, and tracked through DOT until the airline responds.
Start My Refund Letter — Free